Frequently Asked Questions
A bank can only offer you its own products. We compare loans from multiple lenders to find the right fit for your situation — and negotiate on your behalf to get a competitive deal. We’re here to save you time, money, and stress, while making sure you understand every step.
Your borrowing capacity depends on things like your income, existing debts, living expenses, credit history, and the size of your deposit. We look at your full financial picture and compare options from multiple lenders to give you a clear idea of what you can comfortably afford — not just what a bank’s calculator says.
A fixed rate stays the same for a set period, giving you certainty over repayments. A variable rate can move up or down with the market, which means your repayments might change — but you can often make extra repayments more easily. Some loans even offer a split option so you get a bit of both.
A 20% deposit is ideal because it helps you avoid Lenders Mortgage Insurance (LMI). But it’s still possible to buy with as little as 5% — sometimes even less if you qualify for a government guarantee. We’ll help you figure out the most cost-effective way to get into your home sooner.
Nope! — our service is free to you. We’re paid a commission by the lender once your loan settles. The great news is, we work for you, not the bank, so our goal is to find the loan that truly suits your needs.
Pre-approval can take anywhere from a few hours to a few days, depending on the lender. Unconditional (formal) approval usually takes a week or two once you’ve found a property, though it can be faster if your paperwork is ready. We’ll guide you every step of the way to keep things moving.
Pre-approval means a lender has looked at your finances and is prepared to lend you up to a certain amount, subject to conditions (like the property valuation). Unconditional approval means all conditions have been met and the loan is officially approved — you’re ready to sign contracts.
Yes — we work with a wide range of lenders, including those who consider applicants with smaller deposits or less-than-perfect credit. We’ll be honest about your options and help you find the right path forward, whether that’s applying now or putting a plan in place to get you ready.
Absolutely. Refinancing can help you lower your interest rate, reduce your repayments, or unlock equity for renovations, investments, or other goals. We’ll compare your current loan against the market and handle all the legwork if it’s worth making the switch.
There are several programs designed to help buyers, especially first-home buyers — like the First Home Owner Grant, First Home Guarantee, and regional incentives. We’ll check your eligibility and help you apply so you don’t miss out on thousands in potential savings.
They can — lenders often look at your recent bank statements to assess your spending habits. Regular Uber Eats or delivery orders won’t automatically stop you from getting a loan, but they can impact how a lender views your living expenses. We can help you tidy up your spending in the months before you apply to put your best foot forward.
Yes. Even if you pay them off on time, BNPL accounts are treated like credit commitments and can reduce your borrowing power. Lenders may also see frequent use as a sign of reliance on short-term credit. We’ll review your statements with you and suggest changes that can boost your application.
Yes — ongoing subscriptions are counted in your monthly expenses. While a few won’t make or break an application, multiple unused or high-cost subscriptions can add up and affect how much you can borrow. It’s a good idea to cancel anything you’re not using before you apply.
